Our Story


The Beginning.

CP’s Dairy Delicious was established in 1980 by Carl Pearson. Carl owned the C. Pearson Trophy shop at the corner of Willowick Drive and Vine Street in Willowick, OH for several years when he decided to add on to the building to make a walk-up ice cream stand. The neighborhood enjoyed CP’s delicious soft-serve ice cream for decades until 2013, when Carl’s health failed and the business had to be sold.

 

A New Beginning.

Matt D’Arcy took over the shop for the 2013 summer season and kept on most of the crew that had helped to make CP’s Dairy Delicious such a popular place. Matt quickly realized he could not run the shop alone and so Paul Kosiewicz joined him and, together, they had a successful first season running the familiar Willowick icon.

Meanwhile, the trophy shop moved out and Paul and Matt began remodeling the space to make room for the new CP’s Cooler, an ice cream shop where we make homemade ice cream in a display kitchen so you can watch. Unfortunately, due to construction delays, the new shop did not open until Saturday, June 7th of 2014. Fortunately, customers loved the new shop – and the homemade ice creams – and have come in record numbers. We had to hire a lot more help but, fortunately, most of the crew came back for the 2014 summer season to continue with the awesome, friendly service!

That brings us to today, the season of 2016!  Matt brought his niece Kristina Burns on board to take over Operations.  Paul was looking for a change & Kristina came from a long background in Management.  It was a perfect fit!  We hope that you enjoy all that has stayed the same in regards to CP’s throughout the years & hope that you  will continue to welcome the changes we have in mind for the upcoming season.

 

Why, CP’s Cooler?

Originally, we had planned to call the shop Pearson’s, in honor of Carl Pearson. However, as we began the remodel, we realized we were going to have to tear out an old wooden cooler that had been on the premises since before mechanical refrigeration. It was a beautiful two-door walk-in wooden cooler. The bottom door was for people to enter.  The top door accessed a compartment where blocks of ice were placed to keep the cooler cold because it was installed at a time when electric refrigeration was not available.

It was just too beautiful to discard. So, we decided to hang those cooler doors on the entrance to our back vestibule. Then we needed a closet door and thought it would be neat to have the carpenter make a replica of the cooler doors for the closet door. Next we contacted Polar Hardware, the 98-year-old company who made the hardware on the original cooler doors to see if they would make the hardware for our cooler closet door. One thing led to another and, before you knew it, we had a half-height cooler door for kids to enter the building, a cooler on the front lawn to be our sign, icicles hanging in the entryway, floor tiles to look like a frozen pond and a bunch of other details making the place look like the inside of a cooler.

Given the décor, and the fact that we sell ice cream and other frozen treats, we decided a fitting name would be The Cooler. But our staff said we had to incorporate CP’s somehow because it was such a neighborhood tradition. So, we decided to make a penguin our mascot and to call him CP. That’s how we became CP’s Cooler.

 

What happened to the walk-up windows?

We know there are many out there who miss the old walk-up windows. We miss them too and we’re sorry to disappoint you.

We had originally planned to re-open the walk-up window as soon as we figured out how to manage the new indoor counter. However, within a week of being open, we realized opening the window was going to create some issues:

  1.  Timing. What happens when two parties arrive at about the same time?  If one goes to the window and the other comes inside, it is unlikely they will randomly get served at the same time. One of them will probably be served before the other. When the party who arrived just before the other notices the second party getting served first, we have a recipe for angry customers.
  2. Hard-Serve. What about all those great home-made ice creams? We find that a lot of people come in thinking they want soft-serve ice cream. Then they see or try a taste of one of our homemade hard-serve ice creams and they want that instead. At the window, people can’t see or try our hard-serve ice creams.
  3. Space. With the remodel, all the equipment is now pretty far from the windows. We would have to walk up to twenty feet each way to get people’s ice cream and bring it to them. So serving people at the window would be pretty slow.
  4. Speed. The inside is much faster. At the window, if one person in a party does not know what they want, everything stops until they figure it out. This creates an unpleasant pressure on the person who can’t decide and an unpleasant wait for everyone in line behind him. Inside, we have a lot more space. So, if one person in a party has trouble deciding, one team member will stay with that person and help him until he is served. Meanwhile, all the other team members will be helping the next customers. Frequently, fast customers will get served and walk right past a slower customer to pay. The line keeps moving! We estimate we are able to serve customers about three times faster on the inside vs. the window.
  5. Cost. If we try to maintain inside and outside service at the same time we will need more workers on a shift. This would translate to higher prices. We’re doing our best to keep prices low – that’s not easy with the high-quality ice cream we serve.

So, we are currently only serving pet walkers during normal business hours at the window.  Thank you for your continued support of our locally owned business.